Customer Testimonials
I’m a longtime customer of this dealership, and their service department has always been excellent. On my most recent visit, my service advisor was Alex Ryan, and he was wonderful to work with. He explained what would be done during the servicing, and patiently answered a number of questions I had about future service issues.
Fantastic People & explained why & what was needed at later date & Trustworthy, I was a Auto Mechanic & happy to find a dealer I trust since I know the business
Overall, I give the dealership a high score, way above average for the industry. I find the physical establishment to be efficient and design clean modern and the under current tone of the sales. People was positive and upbeat. But I’ll have to say I may forget the name Hilton Head Honda, but I will remember the salesman who, upon initial contact, appeared, helpful, intelligent, knowledgeable, sincere, humanistic, positive and enthusiastic. One of the largest assets to his credit is his ability to listen and not parrot out all the old typical xx attributable to the industry. I would ... Read More DealerRater - Nov 11, 2026
Professional, clean, nice service provider. Oil change and tire rotation was done on time as promised for reasonable rate. A couple questionable recommendations and pricing quotes. Not the first time I have felt this way with this dealership.
Great deals, great customer service and I had the best sales representative. Love my CRV
Great experience from beginning to end. Very pleased with our sales rep Jerome Castle, with the sales manager, and with the financial folks.
Eric was extremely helpful in the service department. He was incredibly knowledgeable and friendly and I will be working with him again in the future!
Very pleasant to work with. I always wait for my vehicle since I live on the island. Waiting area is pleasant and car is always done in a timely manner.
Hilton Head Honda has been extremely helpful and courteous in my dealings with them. I have had excellent service from Sebastian in Sales and Jack in the Service Department. They are good listeners who provide the best options. I enjoyed buying my new Honda, and, when I needed service, I was able to get it quickly, with a great outcome.
Customer service has always been the best , everyone is always willing to help and provide support
Quick, efficient and thorough. Alex was very professional. I would recommend them for all your vehicle needs.
Abby in the service department was able to fit me in without having an appointment. The issue was fixed first time.
My salesman was so helpful and informative. He was also so nice and I felt very good in his hands.
Very good job from the service advisor who listened to my concerns and gave me good service.
Oil change completed quickly. Alex, the technician was very helpful in sharing some future needs that I need to attend to. Was very polite.
Great experience with my sales representative, Chris. No pressure, very engaging, built trust. Had some experience with the service department with the Accord I brought down from up north and all was good. Based on that, and my experience with Honda’s, they were my first choice in my car search.
Our daughter had gone in looking for a used car and was helped by Caleb. He was very nice and helpful through the process. She also spoke and was helped on making the deal by AJ. She loves her Ford Edge! Would definitely recommend Hilton Head Honda if your looking to buy!
Our Sales associate Jacob Beebe was awesome. Gave us a great deal on our new CR-V EX-L. It was delivered early and it's exactly what we needed. The Service is excellent and the Honda Team works hard to get you what you want. 👍
Thanks for the prompt & professional service I experienced at Hilton Head Honda. I had received info my Honda CR-V needed a software update. Eric Singleton, my Service Advisor, was such a pleasure to work with from my initial phone call until the completion of the great service I received at the dealership. Great job Eric & HH Honda!
Had 90 day complimentary new car check up. The dealer team did a great job, kept me informed along the way, checked an issue with a loose fender connection and fixed that, hopefully it won’t return.Overall a great experience!👍😎
Contacted for brakes issue while on vacation. Got us in and repaired same day at an exceptionally fair price. Friendly, fast, efficient and honest- A+!
Great service and communication. I love my CR-V hybrid.. Staff pleasant and knowledgeable.in all will continue buying cars there.
The front desk service advisor. Jack is excellent. If anything needs to be done on the car he explains it very well. He is very friendly and courteous. I would recommend Hilton Honda Service to anyone.
The sales and financing staff were all very professional and friendly. Amazingly, everyone that I spoke with had also worked there for several years. Everyone made me feel very comfortable with the purchase process.
Eric was an excellent service technician y he solved our service needs... Eric also, explain the new service offered the dealership
We broke down just outside of town. Was towed to Honda. Kevin in service determined the problem right away.part due in the next day. Shuttle driver was very accommodating and took us home with pets. Car fixed the next day. Couldn’t have worked out any better.
Eric at HH Honda took great care of my 2020 CRV Hybrid. Oil & filter, tire rotation, and radiator flush were all done efficiently.
Clear communication and a fair price for the services offered. Very thorough staff. Well done
Really good service, everyone was super nice and helpful! Got me the exact car I wanted with a good deal!
Kevin Crouse true professional in Service area. Took care of my issues and followed up
Abby is always professional and with the smile. Perfect check in and check out and car finally fixed .
Easy and simple process to change the oil in my vehicle and rotate the tires. However, the turnaround time took two hours to complete the process.
Everyone was so kind and courteous to me. I felt like family. I certainly had a professional experience there.
Professional, courteous and thorough. Pleasure to do business with the service department at Hilton Head Honda.
The team always takes great care of my car. You can tell they’re so proud to work at Hilton Head Honda.
Alex was just so wonderful to work with, extremely helpful and very curtious. See you at my next service!
I have primarily dealt with the service department. I find the communication to be excellent and the service agents both willing and able to answer any questions I may have. The work done has always been appropriate and given the complexity of today's Hondas the fees within reason.
Everyone there are very pleasant and knowledgeable. I went there for an oil change. Within minutes Eric sat next to me to and recommended I also should have my other liquids changed, since it's been over three years. I agreed. No pressure or sales pitch.
Their service department is top notch! Easy to make appointments. The service staff is friendly and keeps you updated frequently throughout the visit.
Alex Ryan was terrific. Staff was terrific. I highly recommend this dealership. Alex went above and beyond to deal the problems we had. Thanks! Scott
Very simple to set up an appointment online and great service at the dealership from Eric Singleton.
All the service attendants are very professional, thoughtful and quick to keep you updated on status of your vehicle.
Great service, Abigail does a great job at keeping the communication opening during service. Service is always quick and reliable.
Abigale took care of me very well excellent service writer always informed me what was going on to mitigate cupping on tiredll
The service department was great! Thank you for being fast and honest with the work!
Every employee is so courteous!! The service is always on time and done correctly. I wouldn’t go anywhere else!
The dealer and finance person were so helpful in helping us find the car we wanted with a great deal! I highly recommend this dealership!
Easy to get service. Friendly experienced staff. Easy to discuss needs and recommendations Nice facilities while waiting.
They are always courteous and constantly keep me informed about the progress on my vehicle
Always courteous! Hilton Head Honda is very good about explaining any problems that arise and presenting me with alternatives. I really appreciate that.
This is the absolute best service department I have ever dealt with. Everything is so well organized and runs like clockwork. From the time you drive up to the time you leave you are kept aware of everything that is going on, no surprises. In addition to that, the waiting area is very comfortable, coffee ,tea, soft drinks, water and snacks are provided at no cost and all the employees who work there are courteous and professional. Top notch operation
The staff was incredibly helpful, and the service wasn’t too long! I suggest this company!
Great service people! Highly recommend Nice follow up and reminders on appointments Very flexible to meet my needs
Great dealership with a large selection of vehicles to choose from. The sales team are knowledgeable, professional efficient and friendly. Great experience and will definitely be a return customer. Daryl, Ron,AJ and Andy in Finance were great. Thanks for making this a stress free experience!
Always attentive and responsive, detailed inspections, superb customer service! I appreciate the reminders and the access to prompt service!
Went to pay the bill and get car. Directed to cashier by customer service rep. No one at window, stood there and waited. Customer service reps came and took care of 3 customers while I stood there.. got them paid up and their car. I could not stand anymore because of back.. like 12-15 minutes. No place to sit. Sat on floor in service waiting area while 3 customer service reps were 10 feet in front of me at this huge desk. Not one said a word to me. No one at window still. Another what felt like 10 minutes go by. No customers ... Read More DealerRater - Sep 22, 2026
Great staff. Friendly and professional. Quick Service. Fair pricing. Great coupons. Honest assessments of needs.
Kevin Crouse, our service rep, was competent, courteous, helpful and customer oriented. A valuable Hilton Head Honda asset.
Kevin Crouse was our service rep. Kevin is customer oriented and a valuable asset to Hilton Head Honda.
Customer oriented sales and service. Sales prioritized customer needs. Service department was professional and catered to the customer.
The best! Courteous and Competent This 15-word minimum is truly a pain in the arse.
Everything is always great except for the cost of items that need replaced. This is a Honda thing. All I needed was an up-and-down switch for my right passenger window and I have to purchase an entire unit which was $430+. Seems like I’m being punished for being a loyal Honda owner for the past 12 years.
I am very satisfied with Hilton Head Honda. Everyone is very pleasant & helpful. I would highly recommend this dealership.
Helped me find the exact car I was looking for and were very professional, plus they have a beautiful building
Fast professional service with a detailed report and analysis of all systems checked and inspected.
Greeted quickly and professionally. They stated why I was there and if there was anything else they could do..professional and to the point. Just how I like it to be.
Very helpful and always pleasant. The customer service skills are awesome. Clean and comfortable waiting area
Everyone was very friendly and professional. Our salesman Shawn was outstanding. Knowledgeable, friendly and patient with our questions. Highly recommend Shawn and this dealership
The team at HHH is great! They send reminders of necessary maintenance. They are extremely good at keeping you up to date on the progress of the process and are diligent with reminders of maintenance items that are coming due. A very good experience!
Scheduling was easy, they fixed my car and did it professionally and the people were awesome with. They’re helping getting me on the road.
Realmente son muy amables!, Me gustó eso. Difícilmente se ve eso en este tipo de lugares.
Always a pleasure to work with Honda service , very efficient from service reps to shop staff
Friendly, knowledgable, keeps me informed when maintenance is needed staff excellent. offers ride back to home if cannot wait
Eric took care of my service. Great job and done when promised. Very professional. As always.
My service writer Kevin and my technician John are top notch. Great service all around.
Good service department, they set expectations and manage the customer options and approved work well. Good communication using the latest technology.
Very friendly service. Had to wait upon arrival and again to check out. Could have been mire efficient.
Very friendly staff. Easy online scheduling. Jack Brester was a true professional. Handled my service appointment responsibly. He's a keeper. THANKS AGAIN!
The Service Advisor, Abigail Richardson, reviewed all the service that was done. She also discussed where the car was with the brake wear and to track that at the next visit.
I believe the dealership did a great job of locating the vehicle that I was looking for. Plus gave me a good price for my old car!
Dealership stadf professional; Maintenance staff unable to resolve A/C comparessor firing about every 10 seconds. Refigerant was added, and the A/C is now cooling. Rhe continuous compressor firing is very annoying. I brought my 2026 Hondy Odyssey into rhe dealership, and the issue I reported was ignored. A manager drove my car and reported the A/C is functioning the way it was designed. I have owned four previous Honda Odysseys, none of which had a A/C compressor issues. Honda needs to fix the A/C compressor problem, which is under warranty.
Best customer service! Abigal was very attentive and made sure we were satisfied by even walking us out to where the car was parked to go over a repair.
Hilton Head Honda is a fantastic dealership. The people that work there are amazing and everyone works as a team. We had the pleasure of working with Sebastian, Jerome, and Tyler. All 3 were great and accommodating . John Evan’s the Business Manager, was the frosting on the cake. I am very happy with my new Honda CRV.
A very pleasant experience. The salesperson was very knowledgeable and listened to what were interested in. He didn’t try to show us vehicles that didn’t meet our needs.
Very good service and comfortable waiting area. Repair time for a recall was completed in a reasonable time being as busy as they were.
Never been treated better than I was! Small but urgent repair needed while away from home! FIRST RATE IN EVERY POSSIBLE WAY! Many Thanks!
I told the service writer that I wanted 5W-30 oil for my oil change which she told me that they do have it. Upon completion I reviewed the maintenance receipt and it stated 0W-20 oil. I brought it to her attention and after leaving for a brief period she returned and told me they do not carry 5W-20, only have 0W-20. This is unacceptable to me, in the future I will no longer be using Hilton Head Honda.
This place is amazing ! From the purchase of my vehicle to my first oil change I have had nothing but the best experience !! The staff is thorough very nice and as far as the service goes, top notch!!
I don’t mind driving by the Beaufort Honda dealership just to come to this dealership because I believe their customer service is much better.
Great salesman- thorough-cordial-knew the car from the hood to the trunk explained the important issues like safety features
Hilton Head Honda is the best dealership I have ever been to. Everyone is really nice and awesome to work with. I have to shout out AJ my car salesman - I went in originally to test drive different cars for a future purchase. AJ laid out all the facts that if the price was right it would be smart to purchase now since I did a trade in. Everyone at the dealership was amazing. Definitely will be recommending everyone buy their car from Hilton Head Honda!!
My Sales Associate, Jerome Castle, is the reason I bought our second Honda. He worked with me to find the perfect car for us.
I had a great experience with Abigail\! She was very helpful and kept me updated throughout the entire process.
Every one was very nice and we were informed of what was being done. Offered coffee and snacks while we waited., very professional..
Abby in Service provides phenomenal service every time!! She is very helpful and explains the work performed with detail. Keep up the great job!!
I made a purchase from chris smith. Well he is considered family now. He is a special person overall. And if I ever purchase another vehicle it will ne with him only! Please if you are in the market for a used or new vehicle please ask for Cris Smith. Great guy! Family to me now🩷
Very understanding and professional. I would recommend them to anyone. Price is very reasonable and they never gouge you.
Service Department staff are always courteous, prompt and efficient. I feel like my car is in “good hands”!
Amazing , 10/10 , Great Customer Service , Anytime I had a Issue , They were Quick to find a Solution for the Issue
I am writing to share my exceptional experience with my service advisor, Abigail (also known as Abby) Smith who always goes above and beyond with her customer service. From the moment she approaches you, her pleasant demeanor and extensive knowledge of the service department are immediately apparent. She is always incredibly helpful, and truthful no matter what I may need serviced relating to my Honda Accord. Abby is truly a five-star professional, and Hilton Head Honda ought to do whatever it takes to keep her on their team.
